商务接待中,除了前期准备工作要求严格外,正式的接待工作也很有讲究。除了要表现出接待方的重视外,也要讲求一定的礼仪,以礼相待,以诚相见,这样才能出色地完成接待工作。
发音：美式发音
语速：150词/分钟
使用方法：精听+角色扮演
Danielle: It's been great having you both here to get feedback on our progress, and you've given us all some great suggestions for improving productivity as we move forward. I hope you have enjoyed your visit.
丹妮尔:非常荣幸能和两位一起对整个过程进行反馈。您们给我们在不断发展、改善生产方面提出了一些宝贵的建议。希望您们这次对这个访问感到满意。
Executive 1: We really have. As always, it's only been a quick visit, but I must commend you ①especially on the hotel you put us up in—one of the best I've ever stayed in. Knock-out service. You've given us a great tour of the offices.
高级管理人员甲:我们过得很愉快。如同以往,这只是一次简短的来访,但我必须表扬你们,尤其是安排我们入住的酒店——这是我住过的最好的酒店之一。非常好的服务。你们为我们安排的这次办公室参观也非常棒。
Executive 2: ②But it hasn't all been peaches and cream. There were a few issues in regards to your marketing department. I gave some notes to John, but will report back later in the week with a full breakdown and an action plan. ③On the whole, everything seems to be above board, however there are certainly a few areas you need to keep your eyes on.
高级管理人员乙:但并不都是事事如意的。市场部门有一些问题。我把一些记录给约翰了,但是这个星期晚些时候我们会将问题整理好并制定实行计划。大体上看,一切都还好,然而还有一些地方你们也得注意。
Danielle: I look forward to going over the feedback. We're always looking for ways to improve and help the business grow. We won't take your views lightly.
丹妮尔:我期待看到你们的反馈。我们一直在找办法改善和促进我们的业务增长。我们会重视你们的意见的。
Executive 2: Now, I hope you can help me. I actually have to get a flight back home this afternoon. Something urgent has come up. I have a meeting until 3, I'm hoping you will be able to get me on the earliest possible flight.
高级管理人员乙:现在我想请你帮个忙。事实上我想要赶今天下午的航班回家。有一些急事。3点钟开完会,我希望你能帮我订到最早的航班。
Danielle: Of course. It would be my pleasure to arrange that for you. Just one ticket?
丹妮尔:当然可以。能帮你是我的荣幸。只需一张票吗?
Executive 1: Yes. I'll stay another night. It would be a shame to let that hotel room go to waste.
高级管理人员甲:是的。我还要再待一晚。那么好的酒店不住真是浪费了。
Danielle: Well, you two get to your meeting and ④I'll have it sewn up by the time you finish.
丹妮尔:好的,您们两位去参加会议吧,结束的时候我就能办妥了。
Executive 2: Fantastic!
高级管理人员乙:太棒了!
Smart Sentences
① …especially on the hotel you put us up in… ……尤其是安排我们入住的酒店……
put sb. up (in a place): let sb. stay in a place for one or more nights(让某人在某个地方过夜)。例如:
Can you put me up for tonight?
今晚你能让我过夜吗?
② But it hasn't all been peaches and cream. 但并不都是事事如意的。
it hasn't all been peaches and cream: not all things have been very nice and wonderful(并非所有事情都顺利/美好)。例如:
It hasn't all been peaches and cream as he had promised though we reached the goal.
尽管我们达成目标,但事情并没有都一帆风顺如他所保证的那样。
③ On the whole, everything seems to be above board. 大体上看,一切都还好。
on the whole: in general(大体上看)。例如:
The sales figures look pretty good on the whole.
销售数字从整体上看还不错。
above board: things being carried out honestly and openly(公开的,光明正大的)。例如:
Everything we did at the meeting was above board.
我们在会议上做的一切都是还好的。
④ I'll have it sewn up by the time you finish. 结束的时候我就能办妥了。
sew up: complete successfully(顺利完成,解决)。
例如:
I believe that Taylor will sew up the deal soon.
我相信泰勒很快就会谈妥这笔生意。